Warranty claims handled
without a ticket queue.
Warranty claims are simple in theory and slow in practice. The buyer emails, a rep digs through orders, looks up the warranty terms, files the claim, and writes back — and it all takes days. A Loomal agent reads the claim, pulls the order from the vault, decides eligibility, and confirms — in the same thread, in minutes.
API Primitives used
mail_list_messagesRead the claim
Agent watches the warranty inbox for new messages. extractedText feeds clean text into the eligibility classifier.
vault_getLook up the order
Order records, warranty terms, and replacement SKUs live in the encrypted vault. Agent retrieves them per claim.
mail_replyConfirm in-thread
Approval, denial, or replacement details are sent back in the original conversation — closing the loop without a ticket number.
Warranty queues kill repeat purchase.
A customer who needs a warranty replacement is a customer you've already failed once. Making them wait three days for a reply turns a fixable problem into a churned account and a one-star review. But manual claims are slow because they touch four systems — inbox, order DB, warranty terms, shipping — and no human owns all four.
An agent does. With email, vault, and outbound identity in one delegation chain, the entire claim cycle compresses into a single autonomous loop. The customer hears back in the same thread, with the resolution attached, and the next purchase still happens.
How to build it.
mail_list_messagesRead the claim
Agent picks up the message, extracts the order reference, the issue, and any attached photos. The LLM classifies whether it fits warranty terms.
vault_getLook up and decide
Agent reads the order from the vault, checks purchase date against the warranty window, and applies the eligibility rules.
mail_replyConfirm and trigger fulfillment
Approved claims get a replacement order kicked off and the customer gets a confirmation in-thread. Denied claims get a clear, polite explanation.
Example prompt
“Watch warranty@. For any claim on a product purchased in the last 12 months, validate it against the warranty terms in the vault, approve replacement, and reply to the customer with shipping details.”
What ops teams build.
Eligibility automation
Agent applies warranty rules per product category and approves claims that fit, routing edge cases to a human rep.
Replacement orders
Approved claims trigger a fulfillment order and email confirmation with tracking — without a human touching the order system.
Photo evidence parsing
Agent reads attached photos with vision models, validates the damage matches the claim, and stores the evidence in the order record.
Manufacturer routing
Multi-brand retailers route claims to the right manufacturer's claim portal automatically, with the customer's data attached.
Recall handling
When a recall fires, the agent reaches out to every affected customer with a pre-approved replacement offer.
Why warranty needs an agent identity.
Warranty claims sit at the intersection of customer service, finance, and operations. Every team wants to own them; nobody actually does. The result is a queue that grows faster than it shrinks, manned by reps who didn't sign up for inventory work.
Loomal lets you give the entire workflow to a single agent identity. The vault holds the order data, the inbox holds the customer conversation, and the outbound identity sends the resolution. Every action is audited against the human who delegated the work — clean ownership, clean revocation, clean accountability.
Order data encrypted
Customer orders and warranty terms live in the vault under AES-256-GCM, scoped per agent identity.
Audit per claim
Every read, decision, and reply is logged with timestamp and delegation chain — defensible if a claim is later disputed.
Revoke instantly
If a fraud pattern emerges, revoke the agent identity to halt every claim in progress.
Resolve warranty claims in minutes.
From inbox to confirmed replacement, fully autonomous.