Confirmations that
actually answer questions.
Most order confirmation emails are template noise. The customer wants to know when it's shipping, the email says 'thanks for your order'. A Loomal agent sends a real confirmation with real answers, and stays in the thread to handle questions until the package arrives.
API Primitives used
mail_sendSend a real confirmation
Confirmation goes from a real store identity, not a no-reply marketing tool, with shipping ETA and order details.
mail_list_messagesCatch follow-up questions
Customers reply with delivery questions, address changes, or product questions. Agent reads them all.
mail_replyAnswer in-thread
FAQ-shaped questions get answered in-thread automatically, with the order context attached.
Order confirmations are dead emails.
Every ecommerce platform sends an order confirmation. Almost all of them go to no-reply addresses with generic templates. The customer who wants to ask 'can I change my shipping address?' has nowhere to ask, so they file a support ticket instead. The team answers it manually a day later, after the order has already shipped to the wrong place.
An agent makes the confirmation a real conversation. It answers in-thread when the customer replies, and only escalates when something needs a human.
How to build it.
mail_sendSend the confirmation
Agent sends the confirmation from the store identity with all the details the customer actually wants.
mail_list_messagesWatch for replies
Agent watches the inbox for customer replies and classifies them by intent — change order, ask question, complaint.
mail_replyAnswer or escalate
Address changes, ETA questions, and product questions get handled in-thread. Anything else routes to support.
Example prompt
“For every Shopify order, send a confirmation from my store agent. If the customer replies asking about delivery time or wanting to change their address, answer in-thread automatically.”
What stores build.
Personalized confirmations
Confirmations include cross-sell hints, care instructions, and product-specific guidance.
Address change handling
Customers reply to change addresses and the agent updates the order before shipping.
Cross-sell follow-up
Agent sends a thoughtful follow-up after delivery with related products from the catalog.
Subscription onboarding
First-time subscription customers get a welcome sequence with answers to expected questions.
Multi-channel orders
Orders from Shopify, marketplace, and direct channels all get the same confirmation experience.
Why confirmations need a real identity.
No-reply confirmation emails are a vestige of an era when stores couldn't handle conversation at scale. They can now — but only with an agent that runs the post-purchase loop end to end. Loomal makes that agent possible.
Each store gets an identity that owns the confirmation flow, the customer conversation, and the audit trail. Customers get real answers; stores get fewer support tickets.
Order data scoped
Confirmation threads live in the store's own identity, not a third-party email service.
Per-order audit
Every confirmation, reply, and update is logged with the agent identity.
Identity per channel
Different brands or sales channels can run on isolated agent identities.